Terms and conditions

We provide psychological assessment and support for children and their families in our clinic, via telehealth and in community settings.

Before assessment or treatment begins, your psychologist will discuss the proposed services and obtain appropriate consent. Intake information or consent documentation may be required before an appointment can proceed.

You must have legal authority to consent to your child’s care. Please advise us of relevant parenting arrangements, court orders or restrictions affecting consent or communication. Children and young people are involved in decisions as appropriate to their age, understanding and capacity.

Please keep your contact details, referrals, relevant health information and funding arrangements up to date.

Our standard fees are published on our Fees page and confirmed when booking. Fees may include direct appointment time and an agreed allocation of non-face-to-face clinical work, such as notes, preparation, resources and relevant communication.

Assessment costs are discussed beforehand. Any additional assessment tools or work affecting the agreed cost will be discussed with you before proceeding. A particular diagnosis or outcome cannot be guaranteed.

Private and Medicare clients: Payment is due on the day of your appointment. Eligible Medicare rebates can be processed after full payment. Please provide the required referral before your appointment. Private health entitlements should be checked with your insurer.

Self-managed NDIS participants: Invoices are payable within seven days unless otherwise agreed in writing.

Plan-managed NDIS participants: Invoices are sent to your nominated plan manager. Please provide accurate funding and payer information and notify us of changes.

If funding is unavailable or a claim cannot be paid, we will discuss the reason and payment responsibility with you, subject to the agreed arrangements and applicable requirements. A billing error by Tic Tac Toe will not automatically become your personal liability.

Where you book services for a child under 18 as their parent or legal guardian, you accept responsibility for the agreed fees, subject to applicable funding arrangements and any service agreement.

Payment methods held on file will only be used under the specific authority you have provided. Acceptance of these website terms alone does not authorise us to store or charge a payment card.

Reasonable notice will be provided before fee changes apply to future services.

Please contact us promptly about invoice queries or payment difficulties.

Overdue accounts may result in future appointments being postponed after discussion with you and consideration of continuity of care. Unpaid accounts may be referred to an authorised debt recovery provider after notice, with only information reasonably necessary for recovery disclosed.

Release of non-urgent reports or documentation may be deferred pending payment where lawful and appropriate. Your rights to request access to health records remain unaffected.

Please provide at least 48 hours’ notice to cancel or reschedule.

Appointments cancelled with less than 48 hours’ notice, or missed appointments, will incur the cancellation fee disclosed when booking, subject to the agreed arrangements and applicable requirements.

For private and Medicare appointments, cancellation fees are payable privately and do not attract Medicare rebates.

For NDIS appointments, cancellation charges may only be claimed where agreed and permitted under applicable NDIS requirements. These may use a different notice calculation, including two clear business days, rather than 48 hours.

If an NDIS cancellation claim cannot be made, personal payment responsibility depends on the agreed terms and applicable requirements; it does not arise automatically because funding cannot be claimed.

Cancellation fees are payable before the next appointment unless otherwise agreed. Frequent cancellations or non-attendance may lead to a review of recurring bookings, which we will discuss with you.

You will not be charged for an appointment cancelled by Tic Tac Toe.

We send courtesy reminders by email five days before an appointment and SMS three days before.

You remain responsible for keeping track of appointments. Failure to receive a reminder does not cancel an appointment or automatically waive cancellation fees. Contact us if you are unsure of your booking details.

Tic Tac Toe is an unregistered NDIS provider supporting self-managed and plan-managed participants.

NDIS fees are agreed with you and subject to the current NDIS Pricing Schedule and applicable pricing and claiming requirements.

Relevant non-face-to-face clinical work, reports and provider travel may be charged where agreed and permitted. Routine business administration is not separately charged as a clinical support.

Travel time and reasonable non-labour costs, including kilometres, tolls and parking, will be explained and agreed before community visits. Your NDIS Service Agreement outlines the specific supports, rates and travel arrangements.

Accepting these website terms does not constitute acceptance of a Service Agreement that has not been provided to you.

Community visits depend on suitability, clinician availability and permission to access the setting. We may request safety information beforehand. A parent or authorised adult must remain available as agreed, and a visit may be postponed or ended if the environment is unsafe.

For telehealth, please provide a private environment, suitable device and reliable internet connection. A parent or guardian may need to remain available where clinically appropriate.

If technical difficulties occur, we will try to reconnect or arrange another suitable delivery method. Any fee or rescheduling arrangements will be discussed with you.

Appointments must not be recorded without prior agreement from everyone involved.

We collect and handle personal and health information to respond to enquiries, provide psychological services and manage appointments and payments. Information is accessed by authorised clinicians and staff as required for their roles.

Our Privacy Policy explains how information is stored, used and shared, the limits of confidentiality, and how to request access or corrections or raise a privacy concern.

Our psychologists have legal and professional obligations relating to child safety, mandatory reporting and serious risks of harm. These may require relevant information to be disclosed without consent in circumstances specified by law.

Tic Tac Toe is not an emergency or crisis service. Calls, emails and messages are not monitored continuously.

For immediate danger or urgent medical assistance, call 000 or attend the nearest emergency department. Contact the clinic during business hours for non-urgent matters.

Please contact us with concerns about services, fees or privacy. We will respond respectfully and explain the relevant complaints process, including external options.

You may stop services at any time, subject to cancellation arrangements and payment for services already provided.

If services need to change or end for clinical, safety or other reasonable reasons, we will discuss this with you and, where practicable, provide notice and options for ongoing support.

We may update these terms as services, procedures or applicable requirements change. Material changes affecting existing clients will be communicated before taking effect.

Changes to fees, payment authority or an NDIS Service Agreement will be addressed directly with you where required.

Nothing in these terms excludes your rights under Australian law.